Worst service ever

On the 30 oktober i order a black deepfreezer paid delivery date 13 November on 13 November no delivery keep in mind I'm already two weeks without a deepfreezer where I need to ask my neighbors to keep my frozen items 14 November i call centre numerous times speak go 3 consultants no answers on Wednesday I call again no answers nobody can explain me thursday they told me dispatch manager at cape gate will call me I ask consultant on Tuesday just give me a refund tht I can buy new freezer Friday I was told item discontinue by supplier I must wait until they cancel s item that was never available by supplier then they will let me know when I can come fetch my money at builders cape gate how do u pay and order a item by supplier then 3 weeks later its now discontinued builders online service is the worst ever they got no custermor skills or services they complain department is a joke y must I be inconvenience because of their incompetence I will never make use of they services ever I bought thousand of Rands by them for my renovations but never ever again the client is for sure nothing because I must wait and still be inconvenience because of they service they for sure font value they clients nolene kennell