AR
Annalien R

1 reviews | Active since Oct 2019

01 Nov 2019, 18:08

Worst service

Another very bad experience with Builders Warehouse Montana. Bought an Eco Water Tank 2200Lt on Wednesday October, 30th 2019. When I paid for it, I saw 3 in stock on the system. Suppose to deliver on Thursday October, 31st 2019. Wait all day and no delivery. Wait today, no delivery. Start calling deliveries at 16.15. Spoke to a lady who I can't hear properly. She took my number and will get back to me. Wait an hour and no call back. Call again and spoke to a man and he told me they don't have stock. Went on their website (took a photo) still 2 in stock. They have my money, paid for delivery. Have the evidence on my phone all the calls I made after I spoke to the man. Nobody answer any phone from 17.40. Maybe busy packing up or powder their noses?????? They will see me in person tomorrow.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply02 Nov 2019, 11:41
Official
Hi Annalien, 

Thank you for taking my call and appreciate your feedback. 

I am sorry this has been your experience and can assure you this will be addressed to improve and better the service to our customers. 

I am glad to hear you have received your delivery and I will share your feedback with regards to my colleague Felicia at our store for her willingness to help. 

If there is anything you need, please let me know. 

Regards, 

Athena