1 reviews | Active since Oct 2019
Worst service
Another very bad experience with Builders Warehouse Montana. Bought an Eco Water Tank 2200Lt on Wednesday October, 30th 2019. When I paid for it, I saw 3 in stock on the system. Suppose to deliver on Thursday October, 31st 2019. Wait all day and no delivery. Wait today, no delivery. Start calling deliveries at 16.15. Spoke to a lady who I can't hear properly. She took my number and will get back to me. Wait an hour and no call back. Call again and spoke to a man and he told me they don't have stock. Went on their website (took a photo) still 2 in stock. They have my money, paid for delivery. Have the evidence on my phone all the calls I made after I spoke to the man. Nobody answer any phone from 17.40. Maybe busy packing up or powder their noses?????? They will see me in person tomorrow.
Thank you for taking my call and appreciate your feedback.
I am sorry this has been your experience and can assure you this will be addressed to improve and better the service to our customers.
I am glad to hear you have received your delivery and I will share your feedback with regards to my colleague Felicia at our store for her willingness to help.
If there is anything you need, please let me know.
Regards,
Athena
Thank you for taking my call and appreciate your feedback.
I am sorry this has been your experience and can assure you this will be addressed to improve and better the service to our customers.
I am glad to hear you have received your delivery and I will share your feedback with regards to my colleague Felicia at our store for her willingness to help.
If there is anything you need, please let me know.
Regards,
Athena
