Worst service, attitudes and shop!

Worst service, attitudes and shop!

Builders Warehouse has consistently been the worst shopping experience over the past year.

Cedar Square Builders Express:

1. I bought a standard colour paint sample in a navy blue. I liked the colour and went back to get 5litres. They mixed it and it came out Magenta. I brought it back to the shop, they remixed again and it came out a light blue. For the third time they mixed it it came out a completely different blue. Their response? "I don't know. Take one of the blues, its the right colour." 2. I painted my tiled floors with stoep enamel. I asked in shop if i need to seal it after and the guy told me I definitely did and sold me a product. When i got home i googled the product to find it was specifically for wooden floors and would yellow with time. I took it back and another person working there sold me something else. Same story.. had to go back AGAIN and a third person told me that stoep enamel has its own sealer and so anything you try and put on top of it will just peel off. 3. Tried to buy a garden sprinkler. The guy in the garden equipment section said they don't stock them. I walked down the aisle and found them. He shrugged and went back to his phone. 4. Trying to find someone to help in the shop is a nightmare. the staff sit around at the tills, on pallets in the back, on their phones, and act like it is a huge imposition to have to talk to you 5. I was at a till trying to pay and there was an incorrect price on one of the items. The guy just looked at me and shrugged. I asked him to please get the price, he sauntered off to the help desk, sat on the counter and chatted to a colleague for 10 minutes. I eventually went to ask him what was happening and he walked back to the till and said the product didnt have a price so couldnt be sold. 6. Yesterday I took my gas bottles there to be filled. The lady told me to place them in the aisle in front of her. I asked when I should fetch them and she said there was no queue so I could come back in half an hour. Guess where my bottles were when i came back in half an hour? exactly where i left them! I asked the lady what now and she rolled her eyes and shouted to the guy sitting next to her. He took them away under much duress and I had to fetch them an hour later.

The service at Builders Fourways Crossing is just as bad, with the added benefit of very rude and pushy car guards.

I CANNOT WAIT for the new Leroy Merlin to open.. they are worlds apart!! Leroy Merlin has friendly, competent and helpful staff. Their product range is wonderful and extensive, and prices are so much better than Builders Warehouse!!

I will never step foot in another Builders Warehouse EVER.