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O.P Mabs

1 reviews | Active since Apr 2025

09 Jan 2026, 21:42

WORST SERVICE AT BUILDER'S WAREHOUSE GEZINA BRANCH, SHOP AT YOUR OWN PERIL

Builder's Warehouse Gezina Branch, has been a complete nightmare for me, there's funds which are supposed to be transfed back into my Builders Profile of R41,952.50 it's going onto the 3rd day without funds being transferred back into my Profile, all I get is a run around from Builder's information desk. I write this with the most disgust and shame, humiliation that we get to be treated like this and no solution is offered. My Project is suffocating due to lack of urgency on this particular matter. Im going to find other means of spreading this information that Builder's Warehouse Gezina is the worst. You've lost a client in me and many will be informed of your Ill service and lack of accountability.

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Replies (14)
Builders Warehouse
Builders Warehouse's reply10 Jan 2026, 08:17
Official
Hi O.P,

Thank you for bringing this to our attention and I'm sorry for the service received. 

I will follow up on this for you and we will keep you updated. 

Kind Regards
KD 
OM
O.P Mabs's update10 Jan 2026, 08:29
Reviewer Update
Can this matter be treated with urgency it deserves. I need to get building materials to site today.
Builders Warehouse
Builders Warehouse's reply10 Jan 2026, 09:08
Official
Hi, I will be giving you a call shortly. 
OM
O.P Mabs's update10 Jan 2026, 09:46
Reviewer Update
My client is fuming, I'm losing here guys! Please handle this matter with urgency. I need to get those materials to site today, please give me good news!
Builders Warehouse
Builders Warehouse's reply10 Jan 2026, 09:48
Official
Hi OP,

Thank you for taking my call today, as advised we are working on your query. KD 
OM
O.P Mabs's update10 Jan 2026, 09:54
Reviewer Update
But that is not reassuring in any bit! Please Understand my disgruntlement and position I'm in now! 3days it's been 3days now and I'm still stuck, with no reasonable solution(s) here. I've been a loyal customer with you since 2015 and this predicament is devastating.
Builders Warehouse
Builders Warehouse's reply10 Jan 2026, 09:59
Official
Hi, we are working on your query and will keep you updated. 
OM
O.P Mabs's update10 Jan 2026, 11:04
Reviewer Update
TIME! TIME IS THE MOST CRITICAL COMPONENT IS THIS CASE. LET'S KEEP THAT IN MIND PLEASE.
Builders Warehouse
Builders Warehouse's reply10 Jan 2026, 11:54
Official
Hi O.P, 

We are attending to your query.

Regards
KD 
OM
O.P Mabs's update10 Jan 2026, 13:39
Reviewer Update
... & Meantime I should do what?
OM
O.P Mabs's update10 Jan 2026, 14:32
Reviewer Update
Definitely taking this matter to NCC, you watch.
Builders Warehouse
Builders Warehouse's reply10 Jan 2026, 14:45
Official
Hi, we are currently awaiting feedback from our accounts team. As soon as an update becomes available we will let you know. KD 
OM
O.P Mabs's update10 Jan 2026, 20:40
Reviewer Update
"currently awaiting feedback from accounts department..." I've been told this from the 8th of January 2026 from 8am by your colleagues at BW Gezina...to this date, nothing has happened. 1) I've lost money trying to resolve this matter amicably with no positive feedback from you BW... ( Petrol money spent everyday driving to the branch, losing a clients trust due to lack of materials on site(that's a bad credence for my business) 2) Time! There's a completion time frame and take a wild guess!? you've wasted 5 days(counting this weekend) of my time to push work, how will I recover the lost time without spending more money on the project? Who will reimburse the monies lost from this lengthy unfruitful process? 3) Your literally killing an emerging business Enterprise here! One that has built up a good name for itself for a decade long now, reputation is everything in business and you guys have dented my business image. 4) Having sleepless nights Wondering if this matter will be resolved with promptness it deserves? But no, just excuses and phone calls reassuring me with no outcome that benefits me! Like I said earlier! I've escalated this matter!!! To the "CGSO" an email was sent, next it'll be the "NCC" ...
Builders Warehouse
Builders Warehouse's reply11 Jan 2026, 08:13
Official
Hi O.P. 

I understand your frustration about this. 

Our team is working diligently to resolve this matter for you as soon as possible. JF