Worst service

Order: C*** Purchased carpet underfelt on 2020/06/21.Told 3-4 days & would be cut to size 2*2.8m &I would be contacted. No call after 5 days, went to store. Told would be another 3-4 days. Still no call. Went to store 2020/07/02. Extremely arrogant and rude employee said go home and wait for the phone call. Requested manager. Lufundo looked into it - said supplier didn't have order, tried to sort it out said would be there 2020/07/03 cut to size as promised & he would call. He did not. Call today 2020/07/06, order there but same arrogant employee tells me it will not be cut. !! No resolution. No service. Shocking store!!