Worst online system ever

I am so frustrated with Builders Warehouse Online System. This is the worst inline system ever and delivery takes so long with no feedback.

I placed my order on 30/01/2018. Collection at the store was scheduled for the 10/02/2018. On the 10/02/2018 I call the Call Centre because my order was still in process on the website. Call centre agent said that they will call the store and say that they need to call me. No one called me. Its almost a week and still no feedback. This is so frustrating. Bad customer service.

I want feedbac on my order. Im wasting airtime and time to sort out your issue with my order.