Worst Online Store Ever - Builders Warehouse

Ordered a soil meter online 25/3 been a month already have not received my item. Requested a refund a week ago and still awaiting my funds back with many empty promises of escalating call to this or that department. Worst experience ever from an online store of such a big name as Builders. Will never buy from them again as even though the supplier themselves need to supply you with the goods ordered , Builders warehouse should of made sure their orders are fulfilled. Don't fall for the sweet talk as that is what it is only sweet lies with no action taken.