Worst online shopping experience ever.

I placed an online order which was 2 toilets on the 5th of November, they came to deliver on the 7th of November but there was only 1 toilet so I refused to take the delivery cause I ordered 2 toilets. they left with the toilet and someone decided to take it upon themselves and refund me for 1 other toilet. the client which is myself didn't request a refund but they decided to anyway, then they said they would return another day with both toilets as I requested. However, when I spoke to someone today 13th November they stated they unfortunately refunded me for 1 toilet so I need to wait until it reflects in my account before they dispatch my other toilet. I don't want 1 toilet I want 2 toilets as I ordered, it's been so many days now and I have nothing yet. I was told to wait until maybe Friday or Monday the 18th for the funds to reflect then I guess I would need to pay again just to receive my 2nd toilet. it's been such a hassle and an inconvenience I wish I went to the store myself and bought the toilets in-store cause their online shopping process is a huge disappointment. I'm delayed with my renovations due to them I'm so upset.