PP
Penelope P
1 reviews | Active since Oct 2019
31 Aug 2020, 18:02
WORST Online Experience
WORST ONLINE EXPERIENCE! I made an online purchase and my money was deducted from my bank account but the transaction failed on builders side. I called to enquiry if they will do a reversal back to my account but they keep giving me round arounds with my money, its almost two weeks now I even provided proof that the money went through to their account im highly disappointed and I need my money urgently
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
01 Sept 2020, 12:32Hi Penelope,
I'm sorry to hear the above, none of our customers deserve this.
We always strive to give our customers great shopping experiences, the above is concerning and needs to be resolved promptly. Please share the following details with us via private reply and I'll make sure we follow this up immediately:
- Your full name
- Your profile number, email address, and contact number
- Date of transaction
- Proof of payment (email the PDF to ***)
Thanks for bringing this to our attention, looking forward to your private reply.
Regards,
Joshua
I'm sorry to hear the above, none of our customers deserve this.
We always strive to give our customers great shopping experiences, the above is concerning and needs to be resolved promptly. Please share the following details with us via private reply and I'll make sure we follow this up immediately:
- Your full name
- Your profile number, email address, and contact number
- Date of transaction
- Proof of payment (email the PDF to ***)
Thanks for bringing this to our attention, looking forward to your private reply.
Regards,
Joshua
Builders Warehouse's reply01 Sept 2020, 12:32
Official
Hi Penelope,
I'm sorry to hear the above, none of our customers deserve this.
We always strive to give our customers great shopping experiences, the above is concerning and needs to be resolved promptly. Please share the following details with us via private reply and I'll make sure we follow this up immediately:
- Your full name
- Your profile number, email address, and contact number
- Date of transaction
- Proof of payment (email the PDF to ***)
Thanks for bringing this to our attention, looking forward to your private reply.
Regards,
Joshua
I'm sorry to hear the above, none of our customers deserve this.
We always strive to give our customers great shopping experiences, the above is concerning and needs to be resolved promptly. Please share the following details with us via private reply and I'll make sure we follow this up immediately:
- Your full name
- Your profile number, email address, and contact number
- Date of transaction
- Proof of payment (email the PDF to ***)
Thanks for bringing this to our attention, looking forward to your private reply.
Regards,
Joshua