Worst Experience - In-store Ordering at Centurion

Builders Centurion I have placed an order to replace a damaged blinds for one window in early December only for the wrong order to be completed (wrong material and colour).

I was then advised that the blinds I have ordered has been discontinued and I now have to select a new colour or slat width. This means that I have to replace another blind in my home in order for the two blinds (same wall) to match. This resulted in additional costs for me and initially Builders was kind enough to give me 50% discount on the second blind. I have placed my order and paid for both. Payment completed.

On 25 Jan I went in store only to find out my order does no longer exists. On 26 Jan I called Builders and I was informed that my order has been cancelled weeks ago due to Builders deciding they no longer can grant me the discount and I now have to go in store for them to refund me so that I can place a new order (with less discount).

Nobody cared to take the initiative to update me on the cancellation or the possibility of a refund. I hope Builders Centurion does not treat all their customers this way