WORST EXPERIENCE EVER!

Placed an online order on 24 Nov 2024 and received 75% of my order a few days later. Delivery guy promised that I will get the rest of my order 2 days later. I completely forgot about the outstanding items that i didnt receive, but on 30 Dec 2024 I remembered and called Builders enquiring about my missing items. They gave me the run around, so I cancelled the order and requested a refund that same day. ( I was promised that I will get my refund withing 14 working days.) It is 2 months after I placed my initial order and I'm yet to receive my refund. I have been following up using my own airtime, while Builders show no interest in paying my money! I called twice today, spoke at length with different agents and the call centre manager, repeating my frustrations but it look like they just don't care. They transfer my calls, but the employees on the other side either hang up or don't answer! NO CUSTOMER SERVICE AND NO ACCOUNTABILITY! SIES!