1 reviews | Active since May 2016

12 Jul 2020, 12:17

Worst customer service I have ever experienced

Yesterday ****h July 2020) I was busy doing shopping for furniture for the new house I had list of things I need my worst customer experience I received was From Builders warehouse in Northriding. I was looking to buy wardrobe which I saw from the internet, when I got to the store saw the wardrobe but there was no one to assist there I asked one guy he was busy with merchandising carpets he told me he doesn't work on that department he ignored me know don't know what to I went to the cashiers if I can get help at wardrobe section I was told to go to customer service they call the person, I went there they called the person through intercom but the person didn't come after waiting for 20 minutes I went again I was told I must continue waiting the person will come and I know what I want I just want to pay of it, I was told only the person on that department will help. After waiting another 10 minutes the person finally come and with very bad attitude is like we are disturbing his peace. Told the guy I want this wardrobe but I will text it month end when I move into new house he told me the system will wipe off my information I can't buy something now only to take it Month end. Clearly he was chasing me out his store, I told him my reasons I want to buy everything today and send truck to fetch all things I bought, he was okay come and pay, we went and pay after I paid I realized I saw somewhere written that the wardrobe doesn't include handles and some installation I asked him about the handles his answer was like if you saw the sign why you didn't ask me about them only mentioned after paying he then dissapers. I even regret wasting my time going to builders I bought furniture from game, house and home dial a bed that day they were very helpful. now bought wardrobe without handles, and wasted my time in your store if you don't want us to buy there put a sign or something we can spend our money somewhere else

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Replies (1)
Builders Warehouse
Builders Warehouse's reply12 Jul 2020, 13:58
Official
Hi Lucky,

I'm sorry to hear the above, none of our customers deserves this experience. It's important for our customers to feel valued and to get great service at all times. This is concerning and needs to be addressed.

Please send us the following details to further assist you:

- Full Name
- Contact Number
- Email Address

Kindly note that you will need to provide us this info on a private reply in order for us to view it.

Thanks for making us aware of your concerns, looking forward to your private reply.

Regards,
Joshua