SR
Sally R

1 reviews | Active since Jun 2017

11 Nov 2020, 11:21

WORST CUSTOMER SERVICE

Builders Express in Durban North on the corner of Uitsig & Waterkant road is quite possibly the worst hardware shop to visit. Their staff do not care or even want to be there. I am not sure why they are being paid a salary. When you EVENTUALLY find a staff member, they could not be less helpful if they tried. Unfortunately they are the closest hardware to me, so I go there fairly regularly, and they are consistently shocking in their lack of service. Yesterday, I was wanting to purchase a power tool and wanted some help deciding on a model. As usual, no floor staff member in sight, so I asked that they page for one, after standing around for almost 15 minutes I got assistance from another customer. Honestly, consistently the worst service imaginable.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Nov 2020, 12:53
Official
Hi Sally,
  
Thank you for your feedback. I'm awfully sorry to hear you received this kind of service from us and we need to address this.  

Kindly share your contact details and copy of the receipt on messenger via Facebook or DMs via Twitter and I will look into this for you.  

Regards,  
Joshua