Worst customer service!!!

As a loyal customer I walked into Builders express with a huge smile on my face expecting to find the best customer service as always! However as I was walking down the nicely packed aisles I stepped on a lizard! I was traumatized and freaked out! I didn't understand why there was a lizard in the store and why isn't anyone doing anything about it! To top it off! As I was screaming and shouting to the top of my voice, jumping and up and down because of how scared I was, the whole staff that was present just looked at me. Not even one cared to calm me down or try and remove the lizard! This was by far the worst experience, having to walk back to the exit door with tears running down my eyes and not even one staff member even offered a tissue! Worst customer service, I'm never going to set foot into the store.

It's not always about the money! It's about how you treat your customers that makes you number 1 in the game!