CE
Corli E

1 reviews | Active since Nov 2016

03 Feb 2018, 15:32

Worst customer service

We visited the centurion branch on Saturday 3 Feb. From when we walked into the store there was employers talking to each other and assist or greating. We wanted help by the prower tool section 2 employees was sitting on stairs talking not help us at all. We left with the attitude to rather buy it on TakeALot. We got some pool cleaning products and proceeded to the cashiers. We where helped by Lindiwe Mawila the most unfriendly and rude cashier I've ever experienced. She did not greet us back and when asking he to check how much money we had on a gift card she rolled her eyes and called for assistance. The lady she call said she can't help us only the manager of the store can?! We just left. We will NEVER go back.

Thank you making it easy not to ever come back to this branch.

So disappointed

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Replies (1)
Builders Warehouse
Builders Warehouse's reply03 Feb 2018, 16:27
Official

Hi Corli,

Thank you for your feedback.

I'm sorry for the service you've received from the store colleagues at our Centurion store. I can understand your disappointment.

I've sent your feedback to the branch manager to address the matter with the store and I'll follow up to have this resolved.

Regards,

Ivor