1 reviews | Active since Aug 2015
WORST CUSTOMER SERVICE
<p>I went to the store in Gezina on the 20th of August to buy material for my kitchen unit. I Spent close to an hour busy with quotations. They advised me that the white board was out of stock but it will be delivered before Friday, after i went and paid for the boards.. A week passed by i called to ask when are they goin to deliver my material they said tomorrow of which is today 30th August, to my suprise the borads were incorrectly cutted now they have to go back to shop to redo them again. I called them told them that they are wasting my time and the carpenters time because we waited the whole week for the material to be delivered now we have to wait again for how long i dnt know. Worst servise ever!!!!!!!!!!!!!</p>
Good morning Welheminah
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Gezina store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel
Good morning Welheminah
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Gezina store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel