Worst Customer Experience

Placed an order on the 5th of July 2021 which was to be delivered on the 19th July 2021 by the Glen Eagles Builders. On the 19th, item was not delivered, I called Customer Care, and was told delivery would happen on the 22nd of July 2021, and again no delivery. Worst part is that no communication was done. I had to keep following up. 23 July 2021, Sales Manager tells me that they need to follow up with supplier. Is there no system in place to see which orders need to be delivered so that you can follow up with your supplier in time. This is a huge inconvenience. I might just be "Another Lost Customer" to you, but your customer experience is pathetic. I would rather pay twice what you charge for a better customer experience than to tolerate such service.