RR
Relebogile R
1 reviews | Active since Jul 2020
21 Jul 2020, 14:34
Worst Call Center Experience
The worst call center service EVER! Why direct store calls to the call center if you can't provide answers? I called Cedar Square and my call was directed to the call center. Do they have prices for my query? NO! Do they know availability of stock? NO! What's the point of directing calls to call center then?
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Replies (1)
Builders Warehouse's replyOfficial
21 Jul 2020, 15:24Hi Relebogile,
Thanks for making your concerns known to us.
This isn't the kind of customer service we want any of our customers to experience, we always strive for excellence, and hearing this is concerning.
Please send us the following on a private reply and we'll be more than happy to address this immediately:
- Name of the consultant you spoke to
- Your email and contact number
- Time and Date of your call
- Price/list of the products you need a quote on
Looking forward to your private reply to further assist.
Kindly Regards,
Joshua
Thanks for making your concerns known to us.
This isn't the kind of customer service we want any of our customers to experience, we always strive for excellence, and hearing this is concerning.
Please send us the following on a private reply and we'll be more than happy to address this immediately:
- Name of the consultant you spoke to
- Your email and contact number
- Time and Date of your call
- Price/list of the products you need a quote on
Looking forward to your private reply to further assist.
Kindly Regards,
Joshua
Best regards,
Builders Warehouse's reply21 Jul 2020, 15:24
Official
Hi Relebogile,
Thanks for making your concerns known to us.
This isn't the kind of customer service we want any of our customers to experience, we always strive for excellence, and hearing this is concerning.
Please send us the following on a private reply and we'll be more than happy to address this immediately:
- Name of the consultant you spoke to
- Your email and contact number
- Time and Date of your call
- Price/list of the products you need a quote on
Looking forward to your private reply to further assist.
Kindly Regards,
Joshua
Thanks for making your concerns known to us.
This isn't the kind of customer service we want any of our customers to experience, we always strive for excellence, and hearing this is concerning.
Please send us the following on a private reply and we'll be more than happy to address this immediately:
- Name of the consultant you spoke to
- Your email and contact number
- Time and Date of your call
- Price/list of the products you need a quote on
Looking forward to your private reply to further assist.
Kindly Regards,
Joshua
Best regards,