Worse than useless

After a long battle to get a gas stove repaired that I purchased in April from Builder's Warehouse (Gleneagle branch) and my subsequent complaint on Hello Peter finally the stove was replaced. After the installation of the new stove, I called on 15 November 2017 at approximately 08h20 to complain that the warmer drawer does not close properly and that the alarm bell does not work. I spoke to Romilda and she told me that she will sort it out. She called me a day or so later to find out if it had been sorted out and I confirmed that somebody called my husband and said that it will be done the next day. This never happened. I again called on 22 November 2017 and spoke to Sandiso who also promised to sort it out. To date nothing has happened. I cannot understand what the problem is with the after sales service department and why these *********** and lazy people actually get to keep their jobs when there are competent people out there with no work. I have sent my complaint to the Consumer Goods Council for intervention.