RS
Riaan S

1 reviews | Active since Sept 2015

29 Dec 2016, 19:03

Worse service.

<p>I went to builders warehouse yesterday as I wanted to buy a lot of equipment and tools but there was absolutely NO service, I had to walk around and lokasie for someone to assist me for more than 15 minutes and then when I got someone to assist he only told me where about it can find it rather than to show me and then I was looking for someone again while looking for something, and as a result I hit my leg against a braaier door that was standing out and I even cursed and yet no one even came to ask me if I am okey, the funny thing is I would've spent like R13 000 and as a result of the poor service I decided to buy it somewhere else, I will never go back to a builders warehouse again if this is the service I get!</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply30 Dec 2016, 08:16
Official

Hi Riaan,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent