JL
Janice L

1 reviews | Active since Nov 2020

11 Nov 2020, 09:47

Work on the user online shopping experience

Terrible Website - refine it to search and pinpoint products not "spit out" 90 irrelevant products. Not pleasant at all. Customer Contact Centre is shocking too: I have no problem adopting online shopping - in fact enjoy online shopping when searches are returned with valid information and expectations around tracking and delivery is on point. : Contact Centre agents encourage use of online shopping however with such a terrible experience, I'll wait and extra day and order from Take a Lot or pay a little more at a local hardware or paint store.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Nov 2020, 12:50
Official
Hi Janice,


I'm awfully sorry this has been your experience with us. I can only imagine how you are feeling. 

Kindly share your contact details on messenger via Facebook or DMs via Twitter and I will look into this and ensure we tackle this head on for you.

Regards,
Joshua