1 reviews | Active since Feb 2016
Wood cutting list supp**** short
Good day today I managed to get my carpenter to finish my project after buying wood from the builder's warehouse in Northgate in paarden island.
when the carpenter checked the wood we discovered that we have not received all the wood according to the cutting list. this is so frustrating because i trusted the guy giving me the order of the wood asking if this is all the wood which he confirmed it was all the wood. i had to pay my carpenter for his days work only wasting money because my wood was not supp**** in full.
My cry towards builders warehouse is really to improve their levels of service the customer support with in-store is already to a very low standard and to find out the above that not all wood was supp**** is really frustrating. please investigate this and please give me all my wood according to what I have paid for.
this is so frustrating because one trusts the people who work at the store to give you complete wood when one pays for it. the guy didn't even go through the cutting list with me at that im not sure if that is the standard operating procedure or pure laziness.
please, builders, all I'm asking is for you to give my full orders wood my project is standing and i refuse to pay for something that is not my fault.
please contact me regarding this ***
Thanks for taking my call earlier.
I am really sorry for the experience you had, none of our customers deserve this level of service. As a business, I can assure you that we always strive to give our best service to all our customers.
Please allow me an opportunity to address your experience with my team, I will also be assisting with the remaining piece of wood.
Thanks for making us aware of your concerns, I look forward to resolving this promptly for you.
Regards,
Josh
Thanks for taking my call earlier.
I am really sorry for the experience you had, none of our customers deserve this level of service. As a business, I can assure you that we always strive to give our best service to all our customers.
Please allow me an opportunity to address your experience with my team, I will also be assisting with the remaining piece of wood.
Thanks for making us aware of your concerns, I look forward to resolving this promptly for you.
Regards,
Josh
first of all I would like to thank you for all your support of this dilemma experienced with the Northgate branch, your efforts are much appreciated.
I just got home its almost midnight and I see my wood was delivered.
I cant understand how your branch could send me this piece of wood in the condition that I received it. I clearly asked that you guys inform me when this wood gets delivered so that I can at least plan to be home to receive it and inspect it my self.
I am so frustrated as I type this message just due to the fact of the condition of this piece of wood that you guys supp****. I mean really I don't understand how your standards of such a well know hardware can supply customers with such poor workmanship.
The wood has an edge that is clearly damaged it is bulging at the one corner I can not believe after all this frustration that you guys have the nerve to bring me such a piece of ****. where is your pride in workmanship???? I can not tolerate such low standards especially coming from BUILDERS Warehouse a well know company???? its pathetic
I can not work with this poor workmanship and feel very very very disappointed in whoever has cut this wood or transported it. this is for a furniture product and you expect me to work with a damaged piece of wood. please see pictures of what you have delivered to me. I would like this sorted out immediately I can not wait for things like this which is not my fault but clearly laziness or below par standards from your wood department. my profession is in sales and engineering if we ever delivery things like this to our clients I would be so ashamed to even show face to my clients.
please sort this out I need at least for the sake of your company name.
I would like to speak to the manager of this store this is totally unacceptable.
I am now delaying the project once again due to this new dilemma so frustrating.
first of all I would like to thank you for all your support of this dilemma experienced with the Northgate branch, your efforts are much appreciated.
I just got home its almost midnight and I see my wood was delivered.
I cant understand how your branch could send me this piece of wood in the condition that I received it. I clearly asked that you guys inform me when this wood gets delivered so that I can at least plan to be home to receive it and inspect it my self.
I am so frustrated as I type this message just due to the fact of the condition of this piece of wood that you guys supp****. I mean really I don't understand how your standards of such a well know hardware can supply customers with such poor workmanship.
The wood has an edge that is clearly damaged it is bulging at the one corner I can not believe after all this frustration that you guys have the nerve to bring me such a piece of ****. where is your pride in workmanship???? I can not tolerate such low standards especially coming from BUILDERS Warehouse a well know company???? its pathetic
I can not work with this poor workmanship and feel very very very disappointed in whoever has cut this wood or transported it. this is for a furniture product and you expect me to work with a damaged piece of wood. please see pictures of what you have delivered to me. I would like this sorted out immediately I can not wait for things like this which is not my fault but clearly laziness or below par standards from your wood department. my profession is in sales and engineering if we ever delivery things like this to our clients I would be so ashamed to even show face to my clients.
please sort this out I need at least for the sake of your company name.
I would like to speak to the manager of this store this is totally unacceptable.
I am now delaying the project once again due to this new dilemma so frustrating.