Won't give refund

<p>Bought a Zodiac Pacer pool cleaner from Builders Warehouse in North Riding on Saturday (6 Aug '16). It stops running as soon as it picks up small seeds or debris. The packaging advertises that the product has additional debris pickup.</p> <p>Took it back and was told I need to contact Zodiac. They will not give a refund. I subsequently read the Consumer Protection Act and I quote:</p> <p>Section 20: Subject to subsections (3) to (6), the consumer may return goods to the supplier,<br />and receive a full refund of any consideration paid for those goods, if the supplier has<br />delivered—<br />(a) goods to the consumer in terms of an agreement arising out of direct<br />marketing, and the consumer has rescinded that agreement during the coolingoff<br />period, in accordance with section 16;<br />...<br />(d) goods intended to satisfy a particular purpose communicated to the supplier as<br />contemplated in section 55(3), and within 10 business days after delivery to<br />the consumer, the goods have been found to be unsuitable for that particular<br />purpose.</p> <p> </p> <p>I've explained to the store and sales manager that the product is still in perfect condition along with the packaging. They agreed to send out Zodiac to investigate the matter but will not, as per the CPA agree to a refund, which is in direct contradiction to the CPA.</p>