RP
Rod P
1 reviews | Active since Nov 2010
15 Jun 2020, 15:20
Wolf Lawnmowers Edge trimmer.
I bought a Wolf lawnmower edge trimmer combo a month ago and the edge trimmer was faulty. Builders Express Stoneridge, Edenvale, were obliging and replaced the trimmer yesterday 14th June only to have the same issue. The line feed just does not work. I managed to do the work intended by disassembling the line feeder and lengthening the line manually every two minutes. The mechanism of tapping the bottom to achieve the intended has a problem. Two brand new trimmers with the same issue. Simply not acceptable. With all due respect, there is a design issue. Not something I expected of Wolf as I have only had good use of previous equipment.
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Replies (3)
Builders Warehouse's replyOfficial
15 Jun 2020, 16:29Hi Rod,
Thanks for your feedback.
This is very concerning, sorry to hear about the above. As a business, we do our best to ensure all our customers have a chance to purchase great quality products, we need to address this immediately.
Please send me your order and contact details on a private reply, allow us to help you with this info. I will also need your order details or invoice number beginning with an E or a C including the stores where the purchases took place.
Thanks for making me aware of your experience, looking forward to your reply.
Regards,
Joshua
Thanks for your feedback.
This is very concerning, sorry to hear about the above. As a business, we do our best to ensure all our customers have a chance to purchase great quality products, we need to address this immediately.
Please send me your order and contact details on a private reply, allow us to help you with this info. I will also need your order details or invoice number beginning with an E or a C including the stores where the purchases took place.
Thanks for making me aware of your experience, looking forward to your reply.
Regards,
Joshua
Builders Warehouse's reply15 Jun 2020, 16:29
Official
Hi Rod,
Thanks for your feedback.
This is very concerning, sorry to hear about the above. As a business, we do our best to ensure all our customers have a chance to purchase great quality products, we need to address this immediately.
Please send me your order and contact details on a private reply, allow us to help you with this info. I will also need your order details or invoice number beginning with an E or a C including the stores where the purchases took place.
Thanks for making me aware of your experience, looking forward to your reply.
Regards,
Joshua
Thanks for your feedback.
This is very concerning, sorry to hear about the above. As a business, we do our best to ensure all our customers have a chance to purchase great quality products, we need to address this immediately.
Please send me your order and contact details on a private reply, allow us to help you with this info. I will also need your order details or invoice number beginning with an E or a C including the stores where the purchases took place.
Thanks for making me aware of your experience, looking forward to your reply.
Regards,
Joshua
RP
Rod P's updateReviewer Update
17 Jun 2020, 11:58Good day Joshua,
I`m getting a little frustrated re this Wolf Lawnmower combo. I was notified this morning that because a spare working ****l for the trimmer, from the manufacturers cannot be obtained I can return the machine for credit. Two reasons I`m unhappy with this.
1) The prices have gone up since I purchased and thus must pay more for for the same thing elsewhere.
2) If a company like Wolf has no after sales support I will resort to the media re poor workmanship and service.
In my business of some 28 years, I as the owner would ensure someone would get in his or her car car, go fetch the necessary and deliver where needed.
What is wrong with these people?
I`m sorry but this angers me. Brand new equipment that simply does not work. Ludirous.
Rod Parker
I`m getting a little frustrated re this Wolf Lawnmower combo. I was notified this morning that because a spare working ****l for the trimmer, from the manufacturers cannot be obtained I can return the machine for credit. Two reasons I`m unhappy with this.
1) The prices have gone up since I purchased and thus must pay more for for the same thing elsewhere.
2) If a company like Wolf has no after sales support I will resort to the media re poor workmanship and service.
In my business of some 28 years, I as the owner would ensure someone would get in his or her car car, go fetch the necessary and deliver where needed.
What is wrong with these people?
I`m sorry but this angers me. Brand new equipment that simply does not work. Ludirous.
Rod Parker
RP
Rod P's update17 Jun 2020, 11:58
Reviewer Update
Good day Joshua,
I`m getting a little frustrated re this Wolf Lawnmower combo. I was notified this morning that because a spare working ****l for the trimmer, from the manufacturers cannot be obtained I can return the machine for credit. Two reasons I`m unhappy with this.
1) The prices have gone up since I purchased and thus must pay more for for the same thing elsewhere.
2) If a company like Wolf has no after sales support I will resort to the media re poor workmanship and service.
In my business of some 28 years, I as the owner would ensure someone would get in his or her car car, go fetch the necessary and deliver where needed.
What is wrong with these people?
I`m sorry but this angers me. Brand new equipment that simply does not work. Ludirous.
Rod Parker
I`m getting a little frustrated re this Wolf Lawnmower combo. I was notified this morning that because a spare working ****l for the trimmer, from the manufacturers cannot be obtained I can return the machine for credit. Two reasons I`m unhappy with this.
1) The prices have gone up since I purchased and thus must pay more for for the same thing elsewhere.
2) If a company like Wolf has no after sales support I will resort to the media re poor workmanship and service.
In my business of some 28 years, I as the owner would ensure someone would get in his or her car car, go fetch the necessary and deliver where needed.
What is wrong with these people?
I`m sorry but this angers me. Brand new equipment that simply does not work. Ludirous.
Rod Parker
Builders Warehouse's replyOfficial
17 Jun 2020, 12:40Hi Rod,
Thanks for your feedback.
Please note that I am following this up and will advise the way forward as soon as possible. We unfortunately can't advise at this stage but I will make sure you get feedback as soon as possible.
This will take some time as there are a few stakeholders involved, please bear with us as we have a look into this. I don't take your feedback lightly at all, I will personally remain in touch with you until we have this resolved.
Thanks for your patience, I really appreciate it. I will remain in contact with you, we value you as our loyal customer.
Regards,
Joshua
Thanks for your feedback.
Please note that I am following this up and will advise the way forward as soon as possible. We unfortunately can't advise at this stage but I will make sure you get feedback as soon as possible.
This will take some time as there are a few stakeholders involved, please bear with us as we have a look into this. I don't take your feedback lightly at all, I will personally remain in touch with you until we have this resolved.
Thanks for your patience, I really appreciate it. I will remain in contact with you, we value you as our loyal customer.
Regards,
Joshua
Builders Warehouse's reply17 Jun 2020, 12:40
Official
Hi Rod,
Thanks for your feedback.
Please note that I am following this up and will advise the way forward as soon as possible. We unfortunately can't advise at this stage but I will make sure you get feedback as soon as possible.
This will take some time as there are a few stakeholders involved, please bear with us as we have a look into this. I don't take your feedback lightly at all, I will personally remain in touch with you until we have this resolved.
Thanks for your patience, I really appreciate it. I will remain in contact with you, we value you as our loyal customer.
Regards,
Joshua
Thanks for your feedback.
Please note that I am following this up and will advise the way forward as soon as possible. We unfortunately can't advise at this stage but I will make sure you get feedback as soon as possible.
This will take some time as there are a few stakeholders involved, please bear with us as we have a look into this. I don't take your feedback lightly at all, I will personally remain in touch with you until we have this resolved.
Thanks for your patience, I really appreciate it. I will remain in contact with you, we value you as our loyal customer.
Regards,
Joshua