Wish I were closer to Hillcrest

After calling Builder's customer care and not receiving a reply back call to my enquiry, I decided to go in person to the Rossburgh branch in Durban, in search of the item. Needless to say they did not have what I was looking for, although it appears on their website, but the friendly assistant referred me to the Hillcrest branch, who apparently had 12 in stock. The following day I set out in pouring rain, and was assisted by an extremely helpful lady, who spent an hour with me trying to locate the item I needed. She literally looked in every nook and cranny because another 18 of those items had been received the previous day, and she was determined to find them!!! We finally found them, and I left with my purchase, only to find that they were not suitable for the application, and I would need to return them. As Hillcrest was on the other side of the earth from where I was, I enquired whether I could return them at another branch, so I proceeded to the Umgeni Rd branch where I was turned away. I then called Hillcrest, and the manager suggested I go to the Riverhorse Valley Warehouse, who took back the item without a hassle. It saved me a much further trip to have to go to Hillcrest....