Wish I could give a no star rating.

19/01/24 I bought a Bennet Read Iron last June, this product became problematic within 4 months.So i took it back to Builders warehouse Rossburgh, they sent it in for repairs.I received the product after 3 weeks ,with all the inconvenience experienced, I gladly fetched it and yet again after 3 months became problematic .This was a different problem from the first, frustrated of doing the back and forth.I took it back, spoke to a salesperson before the manager approached me, he came in with a firm arrogant attitude, said it has to go in for repairs( another 3 weeks of inconvenience). I said to him I bought a brand new product and within a year I have to deal with a downgraded item. I wanted him to make a call and replace it, he was having none of it, HE STATED TO ME THAT THEY WILL CONTINUE TO REPAIR THIS ITEM UNTIL THE ONE YEAR WARRANTY WAS UP. Am I missing something!!!! His arrogance and expression on his face was too much. I gave the product back to builders without a reimbursedment, took only my slip and left the store and he just smiled at me , they might have gained R600 but they certainly lost a regular customer, they should visit my profile that reflects on my builders card to see the amounts I have purchased as a self employed person.. In retail, "you sell a service! the products sell itself"These guys have no idea on how important that is.

I will never buy a Bennett Read product or shop at Builders again. They can have that iron!!