PN
Paul N
1 reviews | Active since Mar 2009
07 Feb 2016, 14:58
Will they ever be ethical?
I just returned from the above store. I purchased Standard Pratley Putty. With the track record of the store I memorize prices. The display price was R62.00. When I came to the till it was R 72.00.<br> No surprise to me. They checked the price and charged me the correct price of R62.00. It is the norm at this store. How many customers before me were **********? Now I will get call with the usual \we apologise...blah blah\" and no action is taken."
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Builders Warehouse's replyOfficial
07 Feb 2016, 15:13Hello paul17,
Thank you for your feedback.
I'm sorry the price was different on the shelf was at checkout.
I've escalated your complaint to store management for this to be looked into.
As soon as we've resolved this, we'll be in touch.
Thanks again for bringing this to my attention and I look forward to helping you resolve this.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry the price was different on the shelf was at checkout.
I've escalated your complaint to store management for this to be looked into.
As soon as we've resolved this, we'll be in touch.
Thanks again for bringing this to my attention and I look forward to helping you resolve this.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Builders Warehouse's reply07 Feb 2016, 15:13
Official
Hello paul17,
Thank you for your feedback.
I'm sorry the price was different on the shelf was at checkout.
I've escalated your complaint to store management for this to be looked into.
As soon as we've resolved this, we'll be in touch.
Thanks again for bringing this to my attention and I look forward to helping you resolve this.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry the price was different on the shelf was at checkout.
I've escalated your complaint to store management for this to be looked into.
As soon as we've resolved this, we'll be in touch.
Thanks again for bringing this to my attention and I look forward to helping you resolve this.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent