Where is my order???

I am deeply disappointed and frustrated with my experience regarding an online order of Easy Assembly Kitchen Units and additional items, including installation services, from Builder Warehouse. I placed the order on April 29th, 2024, as these items were only available through their online store. The process started with a confirmation email stating the order would be delivered in three separate shipments, for which I paid extra as it didn't qualify for free delivery. The first delivery deadline was missed, and after countless unsuccessful attempts to reach the Constantiaberg store, I visited the store in person. Unfortunately, I was told to deal with online customer care as they had no information on my order. Upon contacting customer care, again, I was informed the entire order would now come directly from the supplier and that they were having difficulties reaching the supplier. Despite numerous calls, emails, and constant follow-ups, I only received a call on May 15th, claiming Builders' finance team couldn't locate my payment and needed proof of payment. I immediately sent the proof, dated April 29th, to Chrizlyn Theys, who was handling my case. Sadly, there has been complete silence since then. I have called for two days with no success in reaching Chrizlyn, nor have I received a callback or any acknowledgment of my email. My patience has been tested throughout this ordeal. With my staff scheduled to move into a new office on May 20th, we still have no functional kitchen. The lack of communication and professionalism displayed by Builder Warehouse is unacceptable. I am now seeking an immediate resolution and a detailed explanation regarding my order. I expect Builder Warehouse to address my concerns and rectify the significant inconvenience they have caused.