1 reviews | Active since Nov 2009
WHERE is it?
I ordered a product online at the Zambezi stored which showed that there was one in stock on the 3rd of August. The delivery was set for the 7th of August. On the 8th of August I was in the area of the shop and went to find out why the product had not been delivered. Apparently they did not have stock. No-one had picked up a phone to let me know. I have now called Builders Warehouse, which only has a call centre, two times; on the 12th and on the 13th of August. I have also communicated with the online chat. The date for delivery was changed to the 13th of August on my order history but the product was not delivered. There is no communication from their side. I am disgusted with their service as I expected more from them. Where is my order and when am I going to get it?
I'm awfully sorry this has been your experience with us.
I can understand where you are coming from and it is shocking to hear you haven't received any feedback with regards to your order you've purchased.
Please allow us to have a look into this by sharing the following on a private reply as I am unable to view your personal details on Hello Peter in the public view:
- Your full name and contact number
- Your email address
- Your order number
We will ensure that this is addressed effectively and resolved as promptly as possible.
Looking forward to your private reply.
Regards,
Athena
Best regards,
I'm awfully sorry this has been your experience with us.
I can understand where you are coming from and it is shocking to hear you haven't received any feedback with regards to your order you've purchased.
Please allow us to have a look into this by sharing the following on a private reply as I am unable to view your personal details on Hello Peter in the public view:
- Your full name and contact number
- Your email address
- Your order number
We will ensure that this is addressed effectively and resolved as promptly as possible.
Looking forward to your private reply.
Regards,
Athena
Best regards,