When online shopping fails

On 14 August i decided to shop online at builders warehouse Constantia as stores closer had no stock of the promotional item I was interested in. It was the only way i could get this special and figured the 10% discount for first time shoppers meant that my delivery will almost be free.

After suffering through a slow online show I was finally ready to checkout and pay electronically for my goods only to discover the system can't accept payments due to an outage at payu, confirmed by a customer service lady on their call center. This happnes i told myself and i was able to complete the payment a few hours later. The following day 15th August i received a call from another lady confirming the color of the item can confirming delivery for the 16th, life was well again and I made arrangements for someone to accept delivery at home.

After several follow up calls and empty promises here I am again waiting like a fool since 5pm for a call from someone with a heartbreaking story about my now MIA delivery. Ord# ********** 433 #noconfidencebuilderwarehouse