What is the problem with the floor staff at BE Greenstone?

<p>Visited this store yesterday afternoon (Wednesday 17.05.17) intending to buy seedlings and pots for plants. The store was very quiet and the staff were either absent or huddled in groups chatting. Not a soul to help in the gardening dept, I had to keep carrying goods to the tills to be priced as they were not marked - the staff on the tills clearly found the intrusion of a customer very annoying. After choosing my purchases, I returned to the tills to pay and was pointedly ignored as two ladies chatted with their backs to me and the rest were chatting with a customer. After standing around awkwardly for a while, I put my purchases down to leave the store - only then did the cashier decide to help. </p> <p>I rarely complain, preferring instead to just avoid those businesses with poor customer service, but after posting this on social media last night and reading the responses of similar experiences at this store, I felt that something should be done. </p> <p>Are these people trained at all? Do they realise that no customers mean no money to pay salaries? Or do they simply not care? This sort of apathy exists because customers are prepared to tolerate it. </p>