What about guarantee and warranty?

Item: Builders Warehouse
Rating: 1
Author: Nancy H

I bought chainsaw for 2500r last year December, I started it this may it didn't start then I took it back to them, they fixed it ,it worked once and it stops working I took it back they said I must pay 900r for fixing it.

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Replies (1)

Builders Warehouse's replyOfficial

28 Aug 2023, 15:30

Hi Nancy,

Thank you for bringing this to our attention.

I am so so for the defective chainsaw you have received as well as the inconvenience being caused to you. Please could you send me the acknowledgment of receipt number and I will look into it for you?

Regards,Josua FarmerSocial Media Team – Contact CentreTel: *** E-mail: *** ; www.builders.co.zaDivision of MASSMART Holdings Limited16 Peltier Drive, Sunninghill, 2157P please consider the environment before printing this email

Builders Warehouse's reply28 Aug 2023, 15:30

Official