What a pathetic **** service

I engaged with Nondwe their customer service agent June 2018 to increase my amount to settle the account in 5 Months she checked the record and created an account and we increased my debit to settle this in 5 Months as per agreement .After 5 Months the same Real People deducted money from my account they deduction was done in December whereby I immediately reversed through my bank and told my bank that I have settled this account . I then called and spoken to Nondwe who clearly stated that all her Managers are on leave for December holidays and she will get this sorted out in January 2019 of which was not done and they went and deduct again and I reversed the money again and phoned them early February 2019 Spoken to Crystal who stated that she will get her managers to call me back and listen to the call and sort this out and they will no longer deduct from my account . The error was due to that Nondwe did not create a correct account and since this was an internal error she will let one of her line Manager to sort out . Again End of February I phoned and spoken to Crystal and I asked to speak to Nondwe since she promised to sort this out early January 2019 and I was told not she is no longer with Real People . Crystal promised that she will get this sorted out for me and get someone senior to call me since they were forever unavailable . Then from March or April 2019 no deduction was done on my account and I was happy that this means all in order . 10 September 2019 09:00 Am I went through my profile and I saw that I owe Real people under my credit profile . I immediately called and spoken to Natasha who said yes I owed them and I was so furious and asked to speak to a manager or supervisor as per their norm no one was available we accord that a manager must call me before end of day as usually no one phoned me . On the 11th September I received a call from Crystal and now they are bending words that yes I owe them due to interest rates , I asked her why no one has bothered to phone me or email me or send me a letter from February she was not able to answer my question. She gave the phone to one team leader who said in February 2019 he has listened to the call and me and Nondwe did not agree on the settlement and I asked him is been 7 months you listened to the call as a manager never bothered to call me or send a text , email and he failed to answer he said they have called I did not answer which is utter ******* since I always have my phone and call back any missed call since I used with my clients . Guys get this sorted immediately since I have fully paid the account . ***