What a bad service!!! online purchase

On the 26 Feb 2022,I saw a box set of a built in Defy oven and hob which was R4199.00 from their catalogue running from 1 Feb-28 Feb 2022. I bought the stove on line on the 26 Feb and I selected the collection store which was Builders Express (Queenstown) and it was specified on website that my order will take about 15days.On the 28 Feb 2022,I got a call from Queenstown store from a guy Jodi saying ma'am" I am ordering your stove and will take about 15dys to get to the store".The 15days lapsed then I checked my status on line only to see the order showing collection date 13 /03/ 2022 was canceled,then there was a new collection date which is 21/03/2022,that's when I phoned their head office to find out what was happening,then the lady I spoke said to me she will find out and get the store to callme,really the same guy Jodi called me to say to me, apparently the item I ordered it has been deleted or discontinued by the supplier??? So I should cancel and order another one on.line he gave me the item number and the article number only to find out its the same stove same with the same item number but there a 1000 different to top up ,the stove is now R5199.00 I was never so disappointed like that because of the false information I got from this store?? I am online shopper I do not have time to go and stand in the lines of the stores and I always get what I ve ordered even if it's overseas from the true businesses that value their clients.There was no explanation why my order was canceled from the first place?? Why would they run a promotion of a discontinued item surely the Defy manufacturer would communicate with their clients in advance?? But they thought aag they dealing with a black person they would not worry or do not have to explain themselves?? I was called by the store on 17/03/2022and they promised to revert back to me on 22/03/2020 aftr they refunded me up until today ,I ended up buying the stove from the another retailer in Eastlondon and I got the stove the same day what a suprise!! I had to spend R500 more and to transport it to Queenstown because it was for my parents for the same stove Builders Warehouse said it's deleted Instead wanted me to pay an extra R1000 ??

So the service I got from this Retailer it's so bad and left me with a question mark of what treatment they give to their clients irrespective of the colour. Because surely a white person would not be treated likethis I do not even think the store knows there is a "reign check" if you run out of the item/ product which was on special you still satisfy your customer you make a plan and you give that item for the same price?this is bad for your business you have already lost a customer.