FL
Faith L
1 reviews | Active since Sept 2013
10 Jun 2020, 19:40
Website has incorrect information on stock availability
Builders doesnt update their website. they dont do stock control. I was also looking for a jute rug 160cm x 230cm. It showed 6 in stock in their constatiaberg brunch. I first phone the customer care to confirm. The agent confirmed. On Saturday 6th of June, I went to the branch but couldnt find the rug on the floor. I went to the information counter for assistance. A guy by the name of Micheul went to check in the storeroom. He came back empty handed and said he'd check in other stores and phone me by Sunday 7th june. Today is the 10th and still no word from this guy. Their service is appalling
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Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
11 Jun 2020, 13:29Hi Faith,
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when checking stock online, confirming with our agent over the phone and then heading to the store to find that there is no stock.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when checking stock online, confirming with our agent over the phone and then heading to the store to find that there is no stock.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Best regards,
Builders Warehouse's reply11 Jun 2020, 13:29
Official
Hi Faith,
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when checking stock online, confirming with our agent over the phone and then heading to the store to find that there is no stock.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when checking stock online, confirming with our agent over the phone and then heading to the store to find that there is no stock.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Best regards,
FL
Faith L's updateReviewer Update
11 Jun 2020, 16:50Hi Athena
Thank you for your response. There is a lot wrong with your company. The website need a serious attention or upgrade. Firstly you can start by making sure the stock information is updated. Your customer care agents rely on this information too when they get calls from customers. They see what we see. Secondly there is live chat option which doesn't even work. How frustrating to have to type your details a 100 times and a 100 hellos to which nobody is there to respond. Micheul from Constatiaberg responded only today to my message i sent on monday. He confirmed that the rug I want to buy there is stock in Helderberg and cape gate but unfornately he is on leave this week and will only return next week. I meann what is that? Is there nobody in his absence to assist. Can you please assist? Hope to hear from you soon. Kind regards, Faith. My contact details are ***
Thank you for your response. There is a lot wrong with your company. The website need a serious attention or upgrade. Firstly you can start by making sure the stock information is updated. Your customer care agents rely on this information too when they get calls from customers. They see what we see. Secondly there is live chat option which doesn't even work. How frustrating to have to type your details a 100 times and a 100 hellos to which nobody is there to respond. Micheul from Constatiaberg responded only today to my message i sent on monday. He confirmed that the rug I want to buy there is stock in Helderberg and cape gate but unfornately he is on leave this week and will only return next week. I meann what is that? Is there nobody in his absence to assist. Can you please assist? Hope to hear from you soon. Kind regards, Faith. My contact details are ***
FL
Faith L's update11 Jun 2020, 16:50
Reviewer Update
Hi Athena
Thank you for your response. There is a lot wrong with your company. The website need a serious attention or upgrade. Firstly you can start by making sure the stock information is updated. Your customer care agents rely on this information too when they get calls from customers. They see what we see. Secondly there is live chat option which doesn't even work. How frustrating to have to type your details a 100 times and a 100 hellos to which nobody is there to respond. Micheul from Constatiaberg responded only today to my message i sent on monday. He confirmed that the rug I want to buy there is stock in Helderberg and cape gate but unfornately he is on leave this week and will only return next week. I meann what is that? Is there nobody in his absence to assist. Can you please assist? Hope to hear from you soon. Kind regards, Faith. My contact details are ***
Thank you for your response. There is a lot wrong with your company. The website need a serious attention or upgrade. Firstly you can start by making sure the stock information is updated. Your customer care agents rely on this information too when they get calls from customers. They see what we see. Secondly there is live chat option which doesn't even work. How frustrating to have to type your details a 100 times and a 100 hellos to which nobody is there to respond. Micheul from Constatiaberg responded only today to my message i sent on monday. He confirmed that the rug I want to buy there is stock in Helderberg and cape gate but unfornately he is on leave this week and will only return next week. I meann what is that? Is there nobody in his absence to assist. Can you please assist? Hope to hear from you soon. Kind regards, Faith. My contact details are ***
Builders Warehouse's replyOfficial
12 Jun 2020, 09:55Hi Faith,
Thank you for taking my call earlier. I apologise for the call disconnecting.
Are you able to send me the details for the rug you need and I will source this for you?
Moving forward, I want to ensure that your concerns are addressed and dealt with accordingly and we get to resolving this for you.
Please let me know if there if you need anything.
Regards,
Athena
Thank you for taking my call earlier. I apologise for the call disconnecting.
Are you able to send me the details for the rug you need and I will source this for you?
Moving forward, I want to ensure that your concerns are addressed and dealt with accordingly and we get to resolving this for you.
Please let me know if there if you need anything.
Regards,
Athena
Best regards,
Builders Warehouse's reply12 Jun 2020, 09:55
Official
Hi Faith,
Thank you for taking my call earlier. I apologise for the call disconnecting.
Are you able to send me the details for the rug you need and I will source this for you?
Moving forward, I want to ensure that your concerns are addressed and dealt with accordingly and we get to resolving this for you.
Please let me know if there if you need anything.
Regards,
Athena
Thank you for taking my call earlier. I apologise for the call disconnecting.
Are you able to send me the details for the rug you need and I will source this for you?
Moving forward, I want to ensure that your concerns are addressed and dealt with accordingly and we get to resolving this for you.
Please let me know if there if you need anything.
Regards,
Athena
Best regards,
Builders Warehouse's replyOfficial
12 Jun 2020, 10:09Hi Faith,
I received feedback from my colleague advising that they are assisting you in getting this matter resolved.
If you need anything from me please let me know.
Regards,
Athena
I received feedback from my colleague advising that they are assisting you in getting this matter resolved.
If you need anything from me please let me know.
Regards,
Athena
Best regards,
Builders Warehouse's reply12 Jun 2020, 10:09
Official
Hi Faith,
I received feedback from my colleague advising that they are assisting you in getting this matter resolved.
If you need anything from me please let me know.
Regards,
Athena
I received feedback from my colleague advising that they are assisting you in getting this matter resolved.
If you need anything from me please let me know.
Regards,
Athena
Best regards,