LN
Linda N
1 reviews | Active since Jul 2011
07 Jun 2017, 11:51
WEBSITE ERRORS AND SPEED IS SHOCKING
<p>IT IS QUICKER TO DRIVE TO BUILDERS WAREHOUSE THAN TO ORDER ANYTHING FROM THE WEBSITE.</p> <p>I HAVE NEVER COME ACROSS SUCH A SLOW WEBSITE BEFORE.</p> <p>ALSO THERE ARE SUCH BIG PROBLEMS THERE.</p> <p>I AM TRYING TO ORDER BLUE ROSS CONTI PANTS IN A SIZE 38.</p> <p>THE PICTURE STATES BLUE IN A SIZE 32.</p> <p>THE WORDING STATES BLACK IN A SIZE 38.</p> <p>HOW CAN SOMEBODY ORDER FROM THIS WEBSITE PROPERLY ???</p>
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Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
07 Jun 2017, 12:01Good day Linda,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to our management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Bronwynne Nel
Customer Service Agent
Best regards,
Builders Warehouse's reply07 Jun 2017, 12:01
Official
Good day Linda,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to our management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Bronwynne Nel
Customer Service Agent
Best regards,
LN
Linda N's updateReviewer Update
07 Jun 2017, 12:11HOW WILL STORE MANAGEMENT SOLVE THIS PROBLEM ?????
Sounds like a general/global apology that just gets posted to everybody's complaints and the exact same message just gets sent to the customer's emails.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Ha ha what a joke - you probably didn't even read the complaint properly. Preventative measures? Please could you email me properly regarding the actual complaint I have. It is not something that STORE MANAGEMENT can sort out but you would know that if you read the complaint properly.
LN
Linda N's update07 Jun 2017, 12:11
Reviewer Update
HOW WILL STORE MANAGEMENT SOLVE THIS PROBLEM ?????
Sounds like a general/global apology that just gets posted to everybody's complaints and the exact same message just gets sent to the customer's emails.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Ha ha what a joke - you probably didn't even read the complaint properly. Preventative measures? Please could you email me properly regarding the actual complaint I have. It is not something that STORE MANAGEMENT can sort out but you would know that if you read the complaint properly.
LN
Linda N's updateReviewer Update
07 Jun 2017, 16:06Bronwynne thank you for everything you are doing to sort this out.
I am really blown away by the service of Builders Warehouse and the quick response to complaints and for trying to get the matter resolved. I appreciate it. Thank you.
LN
Linda N's update07 Jun 2017, 16:06
Reviewer Update
Bronwynne thank you for everything you are doing to sort this out.
I am really blown away by the service of Builders Warehouse and the quick response to complaints and for trying to get the matter resolved. I appreciate it. Thank you.