1 reviews | Active since Aug 2016

19 Apr 2017, 15:41

we don't want your business!!!!

<p>on 20 April 2017 I called builders warehouse Boksburg to get a price on some paint ect., frirst they cut the call then they put me through to the wrong department and then when I called back and asked to speak to the shop manager they just simply cut the call again, i called back again and asked to speak to the manager again and they just trasnfered me to fourways buiders warehouse answering service. the lady that managed to do this, well her name is Magda , i did ask for the managers name she said it's Andrew not that it helps at all when they make sure you can't get through to him at all.</p> <p> </p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply20 Apr 2017, 15:11
Official

Hi Francois,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Bronwynne Nel