Wasting my time and petrol, sending me from one store to another ...

<p>I stopped at Builders Express in Kenilworth but couldn't find the product I needed on the shelves.</p> <p> </p> <p>So the assistance calls someone to check where there is stock ... and I am told to go to Retreat Branch, or Parow, or Cape Gate ... so I drive 14km in about 20min to Retreat branch.</p> <p> </p> <p>... only to be told : 'no, there is no stock'. So now who's going to pay for wasting my time and petrol???</p> <p> </p> <p>Businesses just don't seem to care about causing inconveniences like this to customers .. imagine the cost if you had to add them all up?</p> <p> </p> <p>So, I complain to senior manager Tim Serfontein ... who promises to 'sort it out and get back to me'.</p> <p> </p> <p>I've heard absolutely nothing!</p>