Wasting customers time

Item: Builders Warehouse
Rating: 2
Author: Linda O

Northriding - Electrical - I got a Weatherproof box ( ********** 152403) and the salesperson gave me according to him the matching socket ( ********** 900113). Although hesitant & looked at some other but they are all packaged, I accepted his explanation. When I unpacked the socket the only positive is that it does fit into the box, other than that the socket is not a suitable match at all. This includes when fitted it can not be detached because the *****s are covered with a clip-on cover which would have to be broken. The plug is in the wrong direction. I don't understand how BW can suggest this when it just going to be returned. Just doesn't make sense & don't understand the point & hopefully someone at BW can explain it.

Helpful (0)

Replies (2)

Builders Warehouse's replyOfficial

29 Oct 2018, 07:55

Hi Linda,

Thank you for highlighting your concerns with us.

I’m sorry about the experience you’ve had with our Northriding store. This is certainly not the type of service you can expect from any of our stores.

Please leave this with me as I will address this with the relevant parties at store. To ensure we put the corrective measures in place to better our customer experience.

As soon as we have, we will revert back to you.

In the meantime, if there is anything we can help you with, please let us know.

Regards,

Athena

Best regards,

Builders Warehouse's reply29 Oct 2018, 07:55

Official

Hi Linda,

Thank you for highlighting your concerns with us.

I’m sorry about the experience you’ve had with our Northriding store. This is certainly not the type of service you can expect from any of our stores.

Please leave this with me as I will address this with the relevant parties at store. To ensure we put the corrective measures in place to better our customer experience.

As soon as we have, we will revert back to you.

In the meantime, if there is anything we can help you with, please let us know.

Regards,

Athena

Best regards,

Linda O's updateReviewer Update

29 Oct 2018, 08:54

Returned the item to Strubens this morning. Before going to Returns I asked to speak to a manager who immediately recognised that it was the incorrect socket. He accompanied me to Electrical, and was issued the correct socket. The same manager accompanied me to Returns and then I had to go to pay for the correct socket. This was time wasted for no valid reason and if you look at my history there have been previous complaints of a similar nature at Northriding branch.

Linda O's update29 Oct 2018, 08:54

Reviewer Update