kW
karen W
1 reviews | Active since Aug 2011
27 Apr 2019, 18:59
waste of time shopping at builders express
went to shop in hillcrest Friday to buy four items advertised in their latest catalogue all four out of stock????? Why do they advertise stuff in a catalogue if they don't have stock??? I travelled quite far to get these items - plus they advertised an item last month which stated it would be in store early April to date they still don't have this is absolute terrible service and the staff when you speak to them are not very helpful I must say in comparison mica in waterfall has a wonderful friendly staff that go out of their way to help you and their prices very good
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Builders Warehouse's replyOfficial
28 Apr 2019, 08:47Hi Karen,
Thank you for reaching out to me with regards to the service you've experienced at our Hillcrest store.
I am sorry to hear that this has happened to you and can only imagine your frustration as you are looking for these items and you find that they out of stock.
I am sorry to hear that this has happened to you and can only imagine your frustration as you are looking for these items and you find that they out of stock.
I can tell you that this is definitely not what we want any of our customers to experience. This will be dealt with and I can assure you our main focus is to deliver a better customer experience to you and our customers.
Kindly note that I will contact you with feedback.
Regards,
Athena
Kindly note that I will contact you with feedback.
Regards,
Athena
Builders Warehouse's reply28 Apr 2019, 08:47
Official
Hi Karen,
Thank you for reaching out to me with regards to the service you've experienced at our Hillcrest store.
I am sorry to hear that this has happened to you and can only imagine your frustration as you are looking for these items and you find that they out of stock.
I am sorry to hear that this has happened to you and can only imagine your frustration as you are looking for these items and you find that they out of stock.
I can tell you that this is definitely not what we want any of our customers to experience. This will be dealt with and I can assure you our main focus is to deliver a better customer experience to you and our customers.
Kindly note that I will contact you with feedback.
Regards,
Athena
Kindly note that I will contact you with feedback.
Regards,
Athena