1 reviews | Active since Jan 2011
Was bluntly told not helping its almost home time
<p>I was at the contracts side to have 37 panels cut. I was then told Mighty its almsot home time he is not going help me i must come back tomorrow. So i said i dont want it cut and done now, just punch it in and give me the slip to pay they can cut and deliver the day after cutting like normal. Nope not intrested in even doing that. Then as i was walking down the isle with the doors another sales person came and asked if i can be helped so i rep**** " i was just told that you cant assist 30 mins before closing time" he just looked at me and said he can assist me. I advised him not to worry. So good bye builders. I will support Mica going forward they are 5 mins more to drive down the road. I will not stand for such poor service. </p>
Hi Andre,
Thank you kindly for your feedback.
I’d like to apologise for the poor service that was rendered to you by our staff members.
I assure you that we at Builders do not tolerate this behaviour.
I’ve sent your feedback to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Andre,
Thank you kindly for your feedback.
I’d like to apologise for the poor service that was rendered to you by our staff members.
I assure you that we at Builders do not tolerate this behaviour.
I’ve sent your feedback to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
No response till today. Have also never put my feet back in that store, this is one customer you will never see again.
No response till today. Have also never put my feet back in that store, this is one customer you will never see again.
Hi Andre,
I'm sorry to hear that you never received a courtesy call from our Boksburg branch.
I tried calling and i was unsuccessful.
I will follow up with our branch and we will revert back to you.
Have a great day further,
Regards,
Xoliswa Mkwananzi
Builders Customer Service Agent
Hi Andre,
I'm sorry to hear that you never received a courtesy call from our Boksburg branch.
I tried calling and i was unsuccessful.
I will follow up with our branch and we will revert back to you.
Have a great day further,
Regards,
Xoliswa Mkwananzi
Builders Customer Service Agent
