Warning about buying appliances

<p>I just want to warn potential consumers about buying large appliances from this company. We spent R10k on a DEFY double door fridge freezer on 15 June 2015 and have had nothing but trouble since the day they delivered it. Freezer didn't work and it was repaired a few days after delivery(I did request a new fridge as who has repairs on a brand new fridge?) and then subsequently numerous times over the following months until I demanded a new fridge which was delivered last Sept. 2016. Imagine my horror when we woke up 3 weeks ago and our freezer had defrosted overnight. Since then Builders has passed the buck to DEFY..and we are still sitting without a working freezer and the motor sounds like its going to explode any moment. No one follows up..calls back despite promises and the defy technician was here 2 weeks ago. I'm completely fed up and just want a working fridge. When you spend that kind of money on an appliance, you expect to have the use of it for a number of years without issue. Despite this..every single time the freezer has broken and defrosted, we are sitting with multiple weeks worth of meat we have to cook, give away and store at family who can fit it. Please tread with extreme caution when thinking of spending this kind of money at Builders and DEFY, which I now believe to be an inferior product and will never buy a Defy appliance again. I cannot express my regret in buying this fridge from Builders enough and should have rather gone to a reputable appliance store.</p>