BH
Benny H

1 reviews | Active since Mar 2009

04 Oct 2016, 19:19

Waiting for tiles paid for

<p>I bought two sets of tiles, one there was no stock off(why advertise and sell it then) on the 28th September at the Glen Eagles branch.</p> <p>There was stock at the Alberton branch (17 boxes) I was told and the tiles will be deliverd to the branch. It's been 4 days now and I'm still waiting. I told the salesman that I would be without transport plus my tiler needs to finish as he has another project to start on Thursday. it's not easy to comprehend as to why after four days the tiles still hasnt reach the Glen Eagles branch.</p> <p>I think it's ridiculous.</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply05 Oct 2016, 10:14
Official

Hi Benny

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent