SD
Stephen D
1 reviews | Active since May 2020
01 Sept 2023, 08:51
Waiting for online order to be delivered. Already paid!
I placed an order online. Delivery date was yesterday but nothing has been delivered. It's the first time ordering online at Builders but after reading alot of negative reviews here, I wish that I hadn't ordered online... Please refund the money!
Helpful (0)
Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
01 Sept 2023, 09:00Hi Stephen,
Thank you for getting in touch. I'm sorry that you haven't received your order.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll follow up on this and revert.
Kind regards,
AO
Thank you for getting in touch. I'm sorry that you haven't received your order.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll follow up on this and revert.
Kind regards,
AO
Builders Warehouse's reply01 Sept 2023, 09:00
Official
Hi Stephen,
Thank you for getting in touch. I'm sorry that you haven't received your order.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll follow up on this and revert.
Kind regards,
AO
Thank you for getting in touch. I'm sorry that you haven't received your order.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll follow up on this and revert.
Kind regards,
AO
SD
Stephen D's updateReviewer Update
01 Sept 2023, 10:37Its a two part order. The one part I have received, not the other. Please cancel and refund the other part
SD
Stephen D's update01 Sept 2023, 10:37
Reviewer Update
Its a two part order. The one part I have received, not the other. Please cancel and refund the other part
Builders Warehouse's replyOfficial
01 Sept 2023, 10:41Hi Stephen,
I will request for the order to be cancelled and refunded. We'll be in touch.
Kind regards,
AO
I will request for the order to be cancelled and refunded. We'll be in touch.
Kind regards,
AO
Builders Warehouse's reply01 Sept 2023, 10:41
Official
Hi Stephen,
I will request for the order to be cancelled and refunded. We'll be in touch.
Kind regards,
AO
I will request for the order to be cancelled and refunded. We'll be in touch.
Kind regards,
AO
SD
Stephen D's updateReviewer Update
01 Sept 2023, 10:51I paid for delivery from Umhlanga Builders Express. I paid online. I was contacted by someone from the Umhlanga branch this morning and I was told that I live too far away. What did I pay delivery for??? It makes no sense???
SD
Stephen D's update01 Sept 2023, 10:51
Reviewer Update
I paid for delivery from Umhlanga Builders Express. I paid online. I was contacted by someone from the Umhlanga branch this morning and I was told that I live too far away. What did I pay delivery for??? It makes no sense???
Builders Warehouse's replyOfficial
01 Sept 2023, 11:20Hi Stephen,
I understand your frustration and we're sorry for the inconvenience.
I've requested for your order to be cancelled. We'll be in touch.
Kind regards,
AO
I understand your frustration and we're sorry for the inconvenience.
I've requested for your order to be cancelled. We'll be in touch.
Kind regards,
AO
Builders Warehouse's reply01 Sept 2023, 11:20
Official
Hi Stephen,
I understand your frustration and we're sorry for the inconvenience.
I've requested for your order to be cancelled. We'll be in touch.
Kind regards,
AO
I understand your frustration and we're sorry for the inconvenience.
I've requested for your order to be cancelled. We'll be in touch.
Kind regards,
AO
Builders Warehouse's replyOfficial
07 Sept 2023, 16:36Hi Stephen,
I trust that you are well.
Our management team advised that they've reached out to you regarding your complaint and that the order was cancelled.
I see that the refund was processed on the 1st September, could you please confirm whether you've received your refund?
I look forward to your response.
Kind regards,
AO
I trust that you are well.
Our management team advised that they've reached out to you regarding your complaint and that the order was cancelled.
I see that the refund was processed on the 1st September, could you please confirm whether you've received your refund?
I look forward to your response.
Kind regards,
AO
Builders Warehouse's reply07 Sept 2023, 16:36
Official
Hi Stephen,
I trust that you are well.
Our management team advised that they've reached out to you regarding your complaint and that the order was cancelled.
I see that the refund was processed on the 1st September, could you please confirm whether you've received your refund?
I look forward to your response.
Kind regards,
AO
I trust that you are well.
Our management team advised that they've reached out to you regarding your complaint and that the order was cancelled.
I see that the refund was processed on the 1st September, could you please confirm whether you've received your refund?
I look forward to your response.
Kind regards,
AO