Waiting 20+ mins and still no service!

Yesterday morning I went to Builders Warehouse in Sunningdale, in search of a cupboard rail. A young guy came to assist, but then came with a very long rail, which he suggested be cut. He said he'd have to call the person from that department to find out more. <br> <br> I waited 10 minutes, then 15 minutes, then someone else came to ask if I needed help, and they then also went to page the person from that department, and the store manager (who doesn't pitch) and nearly 25 minutes later, still waiting for the mystical Steven in that department, the original guy asks him to help me, and in front of me Steven says to him \you know I'm not here yet"- I'm not sure if than meant he wasn't on duty yet"