Violation of Consumer Protection Act – Refund Still Not Paid

On 11 August I placed an order online with Builders Warehouse. The order was cancelled by because of no stock on 18 August, yet more than a month later I have still not received my refund.

I have sent numerous emails and followed up repeatedly with Makalo Nkiane, but there has been no response at all. This is a clear violation of the Consumer Protection Act, which requires refunds to be processed promptly when goods are not supp****.

Builders Warehouse has failed to deliver the product, failed to process my refund, and failed to communicate. This is unacceptable and amounts to extremely poor customer service.

I demand that my refund be processed immediately, failing which I will escalate this matter to the relevant consumer protection authorities.

To other consumers: Be extremely cautious when ordering from Builders Warehouse online. Based on my experience, you risk losing your money and receiving no assistance.