Very unpleasant & Disrespectful customer Service

Earlier this morning I at Builders warehouse Midrand to exchange.

Let me state I shop more than often at this builder's warehouse Midrand.

This morning I experienced the utmost despicable customer service from a young lady by the name of Maudry. It's even painful and annoying to describe this I will just say. Maudry displayed a service that most young blacks who are in the service or fmcg environment displayed more often than not.

It is an attitude of disrespect hidden behind the "SUPPOSEDLY" respect "prefix MAMA".

Maudry demonstrated DISRESPECT of "FAMI****ITY "...because she "was" dealing with a black matured lady she may have thought that it's another woman from the "hood" or "village"therefore she does not deserve her respect.......I will stop here...

I then went to the customer care desk asking for the manager as I wanted to report this attitude. I requested to speak to the manager from one or two ladies next to the counter. One lady pointed me to where the manager was. The manager at this time around 10:42 was assisting an Indian gentleman I could see him I also heard the lady letting him know that there was someone waiting for him.

So I waited of course because Thabo the manager ( I later asked for his name from the same lady) was still busy attending to another customer so waiting was the right thing to do.

I then saw the manager going towards the tellers at this time again I asked a lady who was by the counter to remind him that I am also waiting for him.

This manager did not even look my way he probably saw from the corner of his eye that the customer who wanted to see him was an African matured lady...I heard him responding to the lady saying something along the lines of "what does she want "..the lady looked back at me and asked me the same question.

I responded and said I would like to see the manager.Thabo the manager then went straight back without even waiting for the lady to give him my response.

By this time the Indian gentleman he was helping had left meaning Thabo was finished serving therefore the next thing was for him to come to the counter to attend to the customer (African lady) whom he was told wanted to speak to the customer.

I saw Thabo disappearing in the aisles and no one said anything to me to say I should wait for him or what.

Seven minutes went by and at 10:48 I asked the lady again the name of the gentleman identified as a manager and she told me his name was Thabo.

It became clear to me that the same attitude that I received from the teller Maudry is the same attitude Thabo gave me . It's heartbreaking , disappointing and evenshameful to say the least at how African disrespect (SUTTLE disrespect hidden behind meaningless prefixes "Mama", "Sisi".etc ) her the ACTUAL respect behaviour is not demonstrated either by actions, speech and even "body language"

"Nlosi Sikelela I Africa" 🙏