very poor service from Builders

this afternoon my wife and I drove to the store to purchase some engine degreaser; in the parking area we picked up a brand-new key, obviously dropped by a customer while walking to their vehicle. we went to the reception counter to hand the key; in case the customer returned to the store. well, we could NOT locate a single person in the store to give the key to. furthermore, we did NOT find a single sales assistant to help us with our purchase, there were plenty of staff members walking up and down in the store, but we could not find one to help us with the engine degreases in that isle. since the last time i was in that store it has detreated considerably on stock, service & atmosphere it now has no appeal. So sad! I thought it was covid 19 again.