VERY POOR SERVICE AT BUILDERS WAREHOUSE STRUBENSVALLY ORDER NUMBER ***

Receiving very poor Service from Builders Warehouse in Strubensvalley where i purchased building material ORDER NUMBER *** on the 21 March 2025 and until today am yet to receive it completely with no end in sight or clarity when this will eventually be done when the initial delivery was promised the very next day. I bought 180 Pool Pavers that were promised on the next day only for that to Change at follow up 25/03/2025 stating they were out of Stock and only had 127 Pavers and that would be delivered. I had to physically go back to the store to get this commitment and again no one could state when the rest will be delivered. Fast forward the delivery eventually takes place on the 26/03/2025 again that being only 127 and 11 of those pavers damaged. On enquiry when the rest are coming has been met with an ECHO and clueless responses with exception of one lady from their call centre( Zandile). Even she could not give full confirmation as the store where i purchased does not have the cer*****y. In the interim I am paying builders for their daily duty but the work is on pause as i cannot complete my work and am losing money in the process. I urgently cer*****y when my PAVERS will be delivered as the work needs completion today or my money gets re-imbursed with immediate effect leaving me with an incomplete pool to be paved. Further financial loss being incurred as i am paying workers based on their promised to delivery.

This is very poor i have done more than 7 calls while been at the store but no one seem to care, My experiences has been very poor and wondering why they would sell something they dont have in stock.

POOR SERVICE AT BUILDERS STRUBENSVALLY