Very poor service at Builders Warehouse Emalahleni

I went to Builders Warehouse Emalahleni to purchase spacers for Hillaldam Barnslide 50N seeing that it was not included in the set which you only see in the instructions of this Hillaldam product which is in a sealed package. On arrival I went to the aisle where this product is kept but could not find these spacers. I asked for assistance from one of the floor personnel and he requested from their assistance desk for assistance. They have referred him to another aisle. At that aisle or department there were nobody present. He went to their information desk and they have called the personnel for that department to come and assist. This was approx 14h00. The person told me there were supposed to be 3 persons there to assist clients. After a while they called the person by his name namely Moses via their PA system to return to his department to assist me. Nobody came to assist me. According to the person that was with me, there are a lot of complaints about this specific department "bolts and nuts" and it seems like this is going on now for a long time, specially a certain Moses whobseems not to be present most of the time when clients needs assistance. It seems like Moses is very happy to recieve his pay at the end of the month as long as he don't have to work for it. It seems like that whole department is a problem with bad attitudes and no sense of responsibility. Please investigate their lack of service or interest in their clients or their works etiquette. I've waited more than a half an hour for someone of that department to pitch but without success. Please fire these people because it seems like they come to work to spend their time elsewhere than their department or they work only from 09h00 till lunchtime. Very poor service.